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Updated 27 July 2026

Trusted Matches vs MyBuilder for tradespeople

Neither platform requires a standard monthly membership to access opportunities. Trusted Matches charges credits when you choose to unlock a lead, while MyBuilder charges a shortlist fee when customer contact details are shared after interest is expressed.

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Trusted Matches is best for
  • Professionals who want to decide whether to pay before making contact
  • Businesses that prefer prepaid credits with no expiry
  • Teams wanting quality scores and AI-assisted enquiry checks
MyBuilder may suit
  • Tradespeople who prefer homeowner-led shortlisting
  • Businesses wanting no joining or membership fee
  • Professionals comfortable paying when contact details are exchanged
Side-by-side

Trusted Matches vs MyBuilder

Charging model
Trusted MatchesSpend credits to unlock a selected lead
MyBuilderPay a shortlist fee when contact details are shared
Membership fee
Trusted MatchesNone required
MyBuilderNo joining or membership fee
Price visibility
Trusted MatchesExact credit cost shown before unlock
MyBuilderShortlist fee shown before an action that may share details
When you pay
Trusted MatchesWhen you choose to unlock
MyBuilderWhen the customer’s contact details are shared
Fee basis
Trusted MatchesService type and lead quality
MyBuilderLikely job size, value and location
Unused funds
Trusted MatchesCredits do not expire
MyBuilderShortlist fees are invoiced when incurred
Invalid lead protection
Trusted MatchesEligible invalid contact details can be refunded
MyBuilderShortlist fees are generally non-refundable, subject to MyBuilder’s terms
The practical difference

Flexible spend or MyBuilder?

MyBuilder may suit tradespeople who prefer to express interest without an upfront membership fee and pay only when a homeowner shortlists them. Its shortlist fee varies by the likely job size, value and location and is shown before contact details may be shared.

Trusted Matches is the flexible option: there is no required subscription, purchased credits do not expire, and the exact cost is visible before a professional unlocks a lead. New requests use verification signals, duplicate detection, quality scoring and AI-assisted checks. Screening reduces avoidable noise but cannot guarantee that a customer will reply or hire.

Check the details

Official sources

Competitor features and terms change. Review the current source pages before making a purchasing decision.

Information checked 27 July 2026. MyBuilder is a trademark of its respective owner. Trusted Matches is not affiliated with or endorsed by MyBuilder.

Questions answered

MyBuilder comparison FAQs

When does MyBuilder charge a tradesperson?

MyBuilder’s terms state that a shortlist fee becomes payable when a customer’s contact details are shared after the tradesperson expresses interest. The fee is payable whether or not the tradesperson wins the job.

Does MyBuilder have a membership fee?

MyBuilder states that there are no joining or membership fees. Trusted Matches also has no required membership fee, but uses optional prepaid credits to unlock selected leads.

What is the main difference from Trusted Matches?

The main difference is the payment trigger. On Trusted Matches, the professional chooses whether to spend credits to unlock a lead. On MyBuilder, the shortlist fee is incurred when contact details are shared following interest.

Are lead fees refundable?

Trusted Matches reviews reports of invalid contact details and can refund eligible leads. MyBuilder describes shortlist fees as non-refundable subject to the exceptions in its terms.

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